Return & Exchange Policy

At Aminkanmo, we pride ourselves on exceptional quality, precise tailoring, and a commitment to customer satisfaction. Due to the artisanal nature of our luxury apparel, particularly items that are cut or customized per order, our policy is focused on exchanges and amendments, rather than outright refunds.

1. No Refund Policy

We strictly adhere to a No Refund Policy on all purchased dresses and apparel. All sales are final.

This policy is necessary because our items, including pieces made from Mikado, Brocade, and Adire, are often tailored or highly sensitive to handling. We encourage all customers to utilize our complimentary consultation services before placing an order.

2. Our Quality Guarantee (Exchanges & Amendments)

We accept responsibility for any issue related to the quality of material, damage incurred during our production, or a sizing error caused by our design or tailoring team.

3. Our Consultative Approach to Sizing

We understand that perfect fit is essential for luxury wear. To minimize sizing errors, we offer a dedicated service:

• Complimentary Design Consultation: We provide optional video or phone consultation calls with our designers and tailoring team.

• Purpose: During this call, we guide you through taking accurate measurements to ensure your customized garment fits you perfectly.

• Recommendation: We strongly encourage all customers purchasing tailored items to take advantage of this service.

4. Policy for Customer Sizing Errors

If a garment does not fit due to incorrect measurements provided by the customer:

• Amendment Service: We will happily amend the garment for you.

• Customer Responsibility (Logistics): The customer must arrange and bear the full cost of logistics to ship the garment back to our facility in Lagos.

• Customer Responsibility (Return Logistics): Once amended, the customer is also responsible for the shipping cost of the garment back to their address.

• Timeframe: Amendments generally take  5-10 business days from the date we receive the item.

5. Initiating an Exchange or Amendment

To initiate an amendment or report an issue with your order, you must contact us within 3 days of receiving your purchase.

1. Email Us: Send an email to hey@aminkanmo.com

2. Provide Details: Include your Order Number, the reason for the amendment, and clear photographs demonstrating the issue.

We will review your request and respond with instructions within 48 hours

6. Exchange can be sent to our studio for review.

To initiate an exchange or report an issue with your order, you must contact us within 3 days of receiving your purchase.

1. Email Us: Send an email to hey@aminkanmo.com

2. Book a physical session for a walk with with our designer so you can be physically measured again.

Address for exchange: 4 Ademofe Ayodele close, Everbest, Meiran Road, Lagos, Nigeria 

1. Get you exchange withing the stipulated production date.

We will review your request and respond with instructions within 48 hours